F.A.Q.

Frequently Asked Questions

Do you do custom work?

In general, I do not take custom orders. However, if you see (or have seen) a piece in my inventories which you would like adapted (e.g. length, size, design or metal type) to suit your preferences I would be happy to discuss a project with you.

Completely custom projects are considered on a individual basis and the terms are subject to negotiation. In general, I require a 50% non-refundable deposit up-front, prior to beginning work on your custom item. Once the item is completed you have 30 days to pay the balance before the item will be made available to other buyers.

Do you take returns?

I do my best to describe and photograph all items as accurately as possible. If you are dissatisfied with your purchase for any reason, please contact me by e-mail.

Customer satisfaction is of the utmost importance to me and I am always eager to answer any question or concerns. Refunds are considered on an individual basis but the general guidelines are as follows:

If you are unhappy with your purchase for any reason, notify me by email. If I agree to the return, I will have you send the piece back to me in unused condition within 14 days of its delivery to you, and I will refund your purchase price upon receipt of the piece and confirmation of its condition. Please note, however, that I will not refund the price of return shipping. As a refund will only be issued if the piece is received in like-new and unused condition, I strongly recommend insuring the item for its return journey.

Custom work will not be refunded unless an error has been made on the part of the artist.

PLEASE NOTE: Due to health concerns (both for myself and my clients), I cannot accept any returned merchandise (or packaging) smelling of cigarette smoke (or any other substance/chemical) for returns, regardless of whether it has been worn or used.

I cannot accommodate exchanges at this time, but a store credit on a future purchase may be possible.

Do you consign your work?

I do accept consignment agreements on a case-by-case basis. If you have a shop and are interested in carrying my work, please contact me via e-mail. Also, ask to be invited to Butterfly Sundries’ Business Partners, Museums and Gift Shops newsletter!

Do you sell wholesale?

Yes. Please e-mail me for more information.

Will you give me a bulk discount?

In most cases this is reserved for my wholesale clients. Please send me an e-mail with your inquiry- including your proposed order details.

How often do you offer sales or coupons?

Almost never. Discounted or discontinued items are available in the Sale & Clearance section of my Etsy store. However, I do not regularly offer sales or coupons (if you want the inside track on my very rare coupon code offers, become a Butterfly Sundries’ Newsletter Subscriber!

I don’t like your current Featured Charity; can I choose a different charity to receive 10% of the profits from my order?

I’m sorry; this would violate the agreement I have with my Featured Charities.  You are, however, welcome to suggest your favorite non-profit as a future Featured Charity.

Are all of your materials hypoallergenic?

No.  I do, however, keep a small stock of hypoallergenic materials in stock (e.g. Sterling & Fine Silver; niobium and titanium ear wires). If there is a specific item you like, but are unsure of the materials (or would like it re-made in the materials of your choosing), please inquire.

Do you use any prefabricated materials?

Prefabricated components are no longer used in Butterfly Sundries’ jewelry designs, except in the cases of hypoallergenic earring hooks/clip on components, strings, bead embellishments, and pre-made chains for pendants.

Do you have a newsletter?

Yes, I do! I have two newsletters available to the general public: Butterfly Sundries’ General Newsletter & Butterfly Sundries’ Featured Charities and Inspired Collections! You may subscribe to either by filling out the form to the left of your screen!

I missed a newsletter! How can I find out what I’ve missed?

Butterfly Sundries’ public newsletters are archived; you may catch up on old publications here.

How can I connect and learn about new items as they are listed?

I recommend becoming a fan of my Facebook  page or a follower on Twitter. You may also subscribe to my newsletter!

How do you minimize your environmental impact?

Inasmuch as possible, all packaging materials (boxes and stuffers to protect your items) are reused/recycled. For example, I reuse the packaging materials from my supply shipments in my customer orders (when I run out I use newspaper or plastic bags) and- whenever possible- I purchase gift boxes which use recycled materials. To learn more about my environmental stewardship practices, go here.

How do I contact you?

You may use my Contact Page to send me an e-mail or you may write to me at P.O. Box 75 Ellensburg, WA 98926.

Why do you not have a phone number listed?

I have 3 auditory disabilities which make phone conversations difficult for me to understand. I value you as a customer and want to make sure I understand you correctly- therefore I insist that all distance communication be done in writing.

How can I get you to feature my favorite charity?

Please send me information pertaining to your favorite charity via my contact form.  Include the name of the charity, it’s location & contact information (including web address and Facebook page) and why you think it should be featured.

I will consider all suggested submissions. The general guidelines for my Featured Charities and the benefits to being featured can be found here.

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